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Terms & conditions
All information provided on the web page www.golfer.is is to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect your holiday enjoyment. Please advise us if there is any facility which you believe is fundamental to your holiday so that we can give you the latest information at time of booking.
1. Booking
When a booking request is made, the request has to be done in writing. This should be by email, fax or letter. The person who makes the booking accepts responsibility for the whole party, and in particular for payment for all persons traveling. You must be at least 18 years old to make a booking. IPT will confirm your booking with a written confirmation/invoice. It is our intention to send a written confirmation of your reservation within 48 hours, stating which services are to be included and the price of your holiday. This applies to both individual bookings and organized tours. We require a deposit of 10% per person to confirm a reservation.
Having received full payment we will send all travel documents and vouchers by mail and/or e-mail. In the case of bookings made less than 8 weeks before departure full payment is required at the time of booking. If we cannot accept the booking due to non availability of services, any money paid to Iceland ProTravel ehf. will be promptly refunded.
2. Payment
IPT holds your deposit towards the full cost of the holiday. The balance must be received by us no later than 8 weeks prior to departure. If payment of the full cost within the time specified we reserve the right to cancel all arrangements made on your behalf and retain any monies previously paid.
4. Cancellation
4.a. Cancellations by customers
If you need to cancel your holiday, you must advise us in writing as soon as possible. The following cancellation fees will then be applied:
- Time of cancellation - cancellation fee
- up to 56 days prior to departure – Deposit
- 56-22 days prior to departure – 40% of total amount
- 21-15 days prior to departure – 60% of total amount
- 14-5 days prior to departure – 90% of total amount
- 4-0 days prior to departure – 100% of total amount
4.b. Cancellation by us
We reserve the right to cancel a coach tour if the minimum of passengers needed is not reached. The cancellation will not be later than 1 month prior to departure date of the tour. Where cancellation occurs because of unusual and unforeseeable circumstances beyond our control (e.g. force majeure) or because of lack of numbers, no compensation will be paid and we shall have no further liability to the customer. In such instances we will promptly refund all monies paid. Force Majeure: These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
5. Variation by the customer
The customer may alter his booking (e.g. change of passengers name or change of services). An administration fee of euro 150 will be charged for a booking alteration made within 30 days before departure and euro 200 for alteration made withing 20 days before departure. Booking alteration made 6 days before departure is considered a cancellation of booking and a new booking will be made. Additional services can be booked at any time and all related costs will be invoiced to the customer and no further amendment charges will be made.
6. Passport
The customer making the reservation must ensure that all members of their party have a valid passport. Customers are responsible for obtaining any necessary visas and for any associated costs. Iceland is a part of the Schengen agreement and customers holding passports from countries out of Schengen should check current visa regulations with the appropriate consulate. All passports must be valid for at least six months following your arrival at the overseas destination.
7. Insurance
Fully comprehensive travel insurance covering cancellation charges, medical and repatriation costs and personal effects etc. is essential.
8. Liability
We will make the reservations of the booked services according to the contract between the customer and Iceland ProTravel - Island ehf. We have taken reasonable care to ensure that our suppliers are reputable, safe and efficient businesses. If our suppliers are able to exclude or limit liability by virtue of any international convention we will claim the benefit of that exclusion or limitation. We will accept liability for claims for personal injury arising as a result of our staff and suppliers being negligent while in the course of their employment or contract. We cannot accept liability in the following circumstances:
- a) If any member of your party is negligent or at fault. e.g.for dangerous occurrences resulting loss, injury or death.
- b) if the failure is the fault of someone else connected with the provision of events, travel or itinerary which you or third parties unconnected with us have arranged;
- c) liability arising out of the use of our services for special projects or research whether in connection with study, employment or otherwise;
- d) liability for any loss or damage that has special financial consequences;
or - e) any unusual or unforeseeable circumstances beyond our reasonable control.
Please note that in any event when compensation is payable by us to you such compensation will not exceed twice the cost of your holiday. Nothing in this agreement shall exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees, agents, contractors or suppliers. For further information please read the insurance liability statement from our insurance company Zurich Versicherung. Iceland ProTravel - Island ehf. is fully insured and bonded with the Icelandic Civil Aviation Authority for your financial protection.
9. Data protection
Personal data supplied by you as part of your booking is for the purposes of fulfilling the contract between us, and will be retained by us. We will never pass on your information to third parties, other than to fulfil the contract between us. We can use the information to keep you informed of our services and any special offers or deals which we think may be of interest to you. Please inform us at the time of booking if you do not wish us to use your information for this purpose. Please also read our privacy policy for more information.
The above is valid for the products of Iceland ProTravel Island ehf.
In Iceland, May 2018
Iceland ProTravel - Island ehf.
Ármúli 15, 108 Reykjavík
Tel: +354-510-3600
www.golfer.is
